Front Desk Supervisor - Courtyard Fort Worth Alliance

Courtyard Fort Worth Alliance Airport is hiring for a Front Desk Agent
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• That every great hotel experience begins with a warm and genuine welcome.
• That the Front Desk is more than a place to check in—it is where guests find reassurance, assistance, and a friendly face.
• That thoughtful service can turn an ordinary stay into an unmatched experience.
• That details matter, from accurate reservations and room assignments to remembering a guest’s special request.
• That clear communication between Front Office, Housekeeping, Maintenance, and leadership keeps the hotel running smoothly.
• That even the busiest shift can be managed with professionalism, patience, and a positive attitude.
• That every guest deserves to feel welcomed, valued, and cared for from arrival through departure.

• Welcoming guests with warmth, confidence, and genuine hospitality.
• Creating smooth and friendly arrival and departure experiences.
• Completing check-ins, checkouts, room assignments, and payment transactions accurately.
• Assisting guests with questions, requests, directions, local recommendations, and hotel information.
• Answering telephone calls and responding to guest inquiries professionally and promptly.
• Monitoring reservations, room availability, special requests, and guest accounts.
• Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room-readiness needs.
• Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
• Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
• Confirming transportation, wake-up calls, packages, and other guest arrangements when needed.
• Keeping the Front Desk, lobby, and guest-facing areas organized, welcoming, and ready for the day.
• Staying calm and adaptable when the lobby gets busy, the phone starts ringing, and several guests need assistance at once.
• Taking pride in the small interactions that can make a lasting impression.

• You understand that the Front Desk sets the tone for the entire guest experience.
• You are friendly, approachable, and comfortable connecting with guests from different backgrounds.
• You can balance warmth and efficiency while maintaining accuracy and professionalism.
• You communicate clearly with guests, Curators, leaders, and other departments.
• You remain composed and solution-focused when addressing guest concerns or unexpected situations.
• You are comfortable learning hotel systems, processing payments, and handling confidential guest information responsibly.
• You understand the importance of accurately following special billing, group, and airline-crew instructions.
• You bring dependability, organization, and a service-first mindset to every shift.
• You believe hospitality means making people feel seen, welcomed, and cared for.

• High school diploma or equivalent preferred.
• Previous customer service, Front Desk, or hospitality experience preferred.
• Hotel experience is a plus.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and attentive guest service.
• Basic computer skills and the ability to learn hotel reservation and property-management systems.
• Ability to process payments and maintain accurate guest accounts.
• Strong organizational, problem-solving, and time-management skills.
• Ability to follow detailed billing, reservation, group, and airline-crew instructions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including mornings, evenings,…