Laundry Attendant

Overview

Hyatt Place Fort Worth is looking for a Laundry Attendant who will process soiled linen and terry daily, maintaining the laundry in a clean and orderly manner. The hotel operates seven days a week, 24 hours a day. This is a hospitality business and a hospitable service atmosphere must be maintained at all times. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Maintain and operate all laundry equipment in accordance with established procedures. Report any equipment malfunction to maintenance immediately and complete a work order.
• Separate and wash terry separate from linen. Always use gloves when sorting. Always shake out linen and terry when sorting and look for anything that may cause injury (needles, etc.)
• Ensure that all linen and terry is free of stains and tears prior to washing.
• Pre-spot stained linen and terry before rewashing.
• Load and unload washers and dryers being careful not to overload either machine.
• Fold linen in accordance with established procedures.
• Fold and stack clean towels, removing any stained or torn linen/terry and place in appropriate storage location.
• Use folding machine following the safety guidelines.
• Complete daily production sheets.
• Clean dryer lint screens EVERY load.
• Adhere to established productivity standards.
• Clean exterior of all machines in the laundry room daily.
• Check/refill washer chemicals as needed.
• Sweep and mop laundry floor daily. Use wet floor signs as required.
• Deep clean the entire laundry area once per week.
• Deliver extra terry to the Front Desk each evening if needed.
• Stock, clean and maintain laundry carts, storage areas and laundry racks.
• Practice safety standards at all times and keep the property safe for guests and fellow team members. Know location and use of fire extinguishers. Use wet floor signs.
• Follow proper use of approved chemicals and accurately label chemical containers. Use gloves and goggles when handling chemicals. Complete Chemical Training and Blood Borne Pathogen Training.
• Assist with or perform linen inventory as required.
• Ensure security and confidentiality of all guest and hotel information and material.
• Practice energy conservation at all times.
• Notify manager/Maintenance Department of maintenance issues. Complete work orders as needed.
• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
• Attend work on time as scheduled and adhere to attendance policy.
• Report unsafe conditions and suspicious activity to Security/Management.
• Lift, carry or otherwise move up to 25 lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Regularly required to stand; walk; reach; use hands to handle or feel; stoop, kneel, crouch or crawl; talk and hear.
• Clean guestrooms during peak periods, if necessary, while maintaining productivity standards.
• Wear uniform, including name tag at all times.
• Communicate properly and effectively with the guest, team members and managers. Effectively respond to guest complaints.
• Promote positive teamwork and morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company. Have a thorough knowledge of emergency procedures.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest…