Spa Concierge — Guest Comfort & Service

Overview:

The Spa Concierge is responsible for maintaining order and cleanliness throughout the Spa while providing superior guest service in an environment of relaxation and comfort.

Responsibilities:

• Prepares spaces for guest arrival, including cleaning, sanitation, stocking/restocking supplies, and replacing linen.
• Greets guests, providing information and directions as necessary.
• Instructs guests where they may change and/or dress for treatments and experiences.
• Maintain locker room in sanitary and safe condition to include shower areas, vanities and Aquavana spaces.
• Maintain all guest lounge and deck areas in neat condition.
• Maintain Spa spaces in a fashion that ensures neat and safe conditions.
• Ensure that guests are properly checked in and out of lockers as necessary.
• Participates in periodic product inventory as directed.
• Conducts tours of the spa and related facilities.

Qualifications:

• Customer service experience is highly preferred.
• High school diploma or equivalent.
• Must be able to communicate effectively in a professional business environment.
• Must have the ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.
• Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.