Employee Relations Lead

About Open Loop

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

Open Loop’s mission is to bring care anywhere by powering telehealth solutions  Employee Relations & Safety Lead is the go-to expert for employee relations, workplace investigations, workers’ compensation, and safety across our parent company and subsidiaries. This role spans two interconnected functions: employee relations (investigations, policy, manager coaching) and workplace safety and workers' compensation. You'll sit at the intersection of HR strategy and day-to-day operations handling sensitive ER matters while also owning the programs that keep our workforce safe and protected.

What You'll Do

Employee Relations

• Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.

• Lead thorough, timely, and impartial workplace investigations,document findings, and recommend appropriate solutions

• Coach managers and people leaders on performance management, corrective action, and difficult employee conversations

• Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution

• Track ER trends and metrics to identify risks and recommend proactive solutions

• Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices

• Contribute to the development and revision of company policies in the employee handbook

Workplace Safety & Workers' Compensation

• Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management

• Own OSHA recordkeeping, reporting, and safety compliance across multiple states

• Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions

• Develop and maintain safety policies and training programs

• Other duties as assigned.

Who You Are

• 5+ years of HR experience with deep expertise in employee relations and,complex workplace investigations

• Experience managing workers' compensation programs and OSHA compliance

• Deep knowledge of federal and multi-state employment law and HR compliance

• Proven ability to coach managers through complex employee situations with sound judgement and discretion

• Strong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions

• Demonstrated ability to design and deliver manager training on ER topics

• Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations

• Excellent judgment and discretion; handles sensitive matters with confidentiality and care

• Clear, confident communicator — written and verbal — across all levels of the organization

• Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment

Preferred Qualifications

• Healthcare, tech, or high-growth startup experience preferred

• Experience supporting multi-site or multi-entity organizations preferred

• PHR, SPHR, or related certification a plus

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.