Director, Inclusion & Culture

How will this role impact First Command?

First Command has established a strong foundation for inclusion through leadership commitment, employee communities, inclusive practices, psychological safety, recognition, and integration into the employee and client experience. This leader will ensure inclusion is sustained as an enterprise capability, owned by leaders and reflected in daily decisions, systems, and behaviors.

The Director, Inclusion & Culture will significantly contribute to and support the creation of an enterprise culture strategy that strengthens belonging, accountability, engagement, trust, and organizational effectiveness across the enterprise. The Director will partner with executives, Human Resources, and business leaders to help translate First Command's values into clear leadership expectations and ways of working that help the organization serve more military families even better.

This role requires a strategic, hands‑on culture leader who can influence enterprise priorities, support sustainable systems, use insights to guide decisions, and help leaders and employees create a workplace where people feel respected, heard, connected, and empowered to contribute.

• Support the development and execution of an enterprise inclusion and culture strategy aligned with First Command's mission, values, and business priorities.
• Help translate culture strategy into leadership behaviors, operating norms, tools, and experiences across the enterprise.
• Advise executives on culture, belonging, employee experience, leadership effectiveness, and organizational change.
• Support cross-functional initiatives that embed inclusion, accountability, trust, and psychological safety into how work gets done.

• Build scalable approaches that strengthen employee connection, recognition, engagement, and belonging.
• Support employee listening through surveys, focus groups, listening sessions, and feedback loops; translate insights into action.
• Oversee the inclusion community at First Command by guiding employee resource groups, clubs, culture champions, Campus Life, and other employee communities so their work supports business and culture priorities.
• Create opportunities for employees to build relationships, contribute perspectives, and develop new capabilities.

• Equip leaders with resources, coaching, and decision tools that strengthen inclusive leadership and team effectiveness.
• Establish culture measures and accountability practices for leaders and governance partners.
• Partner with executive sponsors and cross-functional councils to sustain focus, visibility, and coordinated execution.
• Build a network of leaders and culture champions to help activate strategy locally and sustain enterprise momentum.

• Develop multicultural insights that help First Command better understand employees, advisors, military families, and communities.
• Partner with business teams to apply cultural insights to products, services, communications, and client experiences.
• Embed an inclusion lens into strategic planning, policy design, talent decisions, transformation efforts, and operational processes.
• Monitor external trends and partnerships that strengthen market relevance, employer reputation, and community connection.

• Manage measures for engagement, belonging, psychological safety, retention, advancement, leadership behaviors, and organizational health.
• Turn workforce data, employee feedback, and external research into recommendations, action plans, and executive reporting.
• Partner with HR teams to embed inclusion…