Sr. UX Researcher

This is a long term contract (W2). Please apply with your most up to date resume and portfolio!

• Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
• Create research strategies that help define and work toward product portfolio objectives and key results OKRs
• Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews click tests competitive analyses surveys eye tracking remote unmoderated/moderated usability testing’s user interviews etc. to determine ease-of-use comprehension and satisfaction of designs and concepts
• Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
• Use analytical tools Adobe Analytics Quantum Metric etc. to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
• Create update and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points gain empathy and be customer‑centric
• Work in a self‑guided agile environment juggle multiple meetings and projects
• Actively guide and benchmark product performance with quantitative UX metrics proactively review customer feedback and find problem areas to focus on
• Scale UX research by building infrastructure educating others and contributing to Research Ops
• Manage research software/hardware including eye tracking equipment and participant recruitment resources

• Degree in Human Computer Interaction HCI Human Factors Engineering Computer Science Visual Design Behavioral Sciences Psychology or other related discipline
• 5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
• Strong understanding of user‑centered design experience with qualitative and quantitative research methods and analytical skills
• Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms User Zoom User Testing Userlytics etc.
• Familiarity in modern design and prototyping tools Figma Zeplin Flinto Sketch Adobe CC etc.
• Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines product lines and roles
• Project management skills with the ability to build strategy set objectives key results and deliver on time
• Proficiency in modern analytical dashboards and tools Adobe Analytics Quantum Metric etc.
• Desire to promote and teach the importance of user‑centered research to product owners stakeholders and designers
• Ability to present work in a clear and compelling manner to stakeholders‑explain design recommendations by citing best practices testing data and/or business requirements
• Expert user of excel or other tool that can analyze large data sets

adobe analytics, quantitative research

• Graduate degree in Human Computer Interaction HCI Human Factors Engineering Computer Science Visual Design Psychology or other related discipline
• 7 years of experience in applied user experience research with portfolio and product‑based work environment
• Experience working in the aviation industry
• Experience scaling research practices and setting up a research insights repository
• Experience conducting field research with unionized work forces
• Knowledge of Artificial Intelligence AI and how it can be applied to UX practices
• Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus

This is a Contract position based out of Fort Worth, TX.

The pay range for this position is $73.08 – $80.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Fort Worth, TX.

This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.