Sr. Technical Support Specialist

Sr. Technical Support Specialist page is loaded## Sr. Technical Support Specialist remote type:
Remote locations:
United States Remote time type:
Full time posted on:
Posted Todayjob requisition :

**** We’re Watts. Together, we’re reimagining the future of water.
**** We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
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* What we do:

** For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
** Scope of Position
** The Sr. Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries. This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs.

This position reports to the Sr. Manager of Sales and Customer Engagement. This role is remote and based out of the Fort Worth, TX location.
** Primary

Job Duties and Responsibilities
*** Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
* Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.
* Logistics Support for all Commercial/Industrial Products.  This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.
* Warranty Support for all Commercial/Industrial Products.
* Use Sales Force Systems document and manage service functions.
* Contract and provide technical product support and guidance to third-party service contractors.
* Possess the ability to review wiring diagrams, schematics, CAD drawings
* A self-starter with ability to work in a team-oriented call-center support environment.
* Effectively communicate at different levels of the organization both internally & externally.
* After-hours on-call technical support on a rotating basis.
* Assume responsibility for other projects and duties as assigned by the Sr. Manager of Sales and Customer Engagement or Company management.
* Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
* Travel Requirements: 20%
** Required Qualifications
*** Bachelor's Degree in Chemistry, Engineering, or related field
* Minimum 3 years’ experience in the water treatment industry. The ideal candidate will possess 3-5 years of water treatment experience and/or mechanical field experience, education and training.
* Field service coordination/project management experience a plus.
* Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
* Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
** General Applicable Company Competencies
*** Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
* Punctuality and dependability.
* Ability to be flexible and adapt to changing work priorities and stressful conditions.
* Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
* Maintain productive and collaborative relationships with other Watts employees.
* Adherence to Watts’ seven cultural beliefs:
Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
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* Working Conditions:

** While performing the job duties, you will…