IT Support Engineer; Level III - MSP

Summary

Our client is a leading IT Solutions Company located in the Fort Worth, TX area (North Dallas, TX) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

• Work with sales to provide pre- and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitoring alert systems and taking appropriate action as per guidelines.
• Using various messages in event logs to affect repairs.
• Receiving escalated service requests requiring an enhanced response.
• New User On-boarding

• Minimum of 5 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
• Having worked in an MSP environment is a MUST.
• Three years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills and comfort working with clients at a business level to understand their issues regarding their business and technology.
• Strong organizational and time-management skills.
• Experience writing proposals for and implementing technical solutions to fulfill business needs.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• Strong understanding of technology and business productivity systems.
• Experience with RMM (remote monitoring and management) tools such as Kaseya or Connectwise is a plus.
• Experience with a PSA (ticketing system) tool such as Autotask or Connectwise is a plus.
• Ability to problem-solve at a high level, with excellent customer service, multi-tasking, and organizational skills.
• Sales training experience is a plus.

• CompTIA Net+ and/or Security+
• MCSA or MCSE certifications, MCITP, or MCSE (Microsoft Certified Solutions Expert).
• CCNA or CCIE-Cisco certifications are a plus.