RingCX Technical Account Manager

Overview

Say hello to opportunities.

It s not everyday that you consider starting a new career. We re Ring Central, and we re happy that someone as talented as you is considering this role. Ring Central is a $2 Billion annual revenue company with double digit ARR and a large market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

Ring Sense AI is our proprietary AI solution designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on open platform principles we apply to our core software solutions.

This is where you and your skills come in. We re currently looking for a Technical Account Manager. At Ring Central, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Our customers are at the heart of everything we do and building strong, long-lasting relationships is the key to our success.

We re currently looking for: A Technical Account Manager, you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in-depth understanding of the customer s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their Ring Central services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.

• Managing customer expectations and experience to deliver high customer satisfaction and increase retention
• Ability to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customer
• Able to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs
• Recommending network hardware, software, and platform specific design elements
• Collaborating with internal departments to facilitate customer need fulfillment
• Maintaining updated knowledge of company products and services
• Capable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customers
• Adaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a whole
• Windows or similar, including Excel, PowerPoint, and Word

• Minimum 3+ years relevant Account Management work experience, preferably in a telecommunications, technical industry
• College graduate:
  Bachelor s or associate degree in Business, Computer Science, or related field
• Strong customer service and interpersonal skills for dealing with different types of customers
• Time management and multitasking skills in order to handle multiple tasks and customers at once
• Ability to build rapport and collaborate with others within the company and externally
• Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/WAN, routers, firewalls, switches, PBX deployment, TCP/IP, DNS, etc. are a plus

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

Ring Central s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they re able to use our products effectively and easily. As our customers  central point…