Administrative Tessitura Manager Casa Mañana Fort Worth, TX

HOURS:

Full Time Exempt;
Office

Hours:

Monday through Friday, 9:00 am to 5:00 pm;
Evening and Weekend hours based on production schedule

• Configures and maintains Tessitura components supporting ticketing, fundraising, membership, reporting, and online engagement.
• Manages user roles, permissions, and security groups using least-privilege principles.
• Builds and maintains standardized reports and dashboards used for operational, financial, and strategic decision-making.
• Conducts structured discovery to understand underlying business needs, data requirements, and process constraints. Proactively identifies opportunities to improve usability, data quality, staff efficiency, or system reliability.

• Defines and maintains data standards, including required fields, deduplication rules, address formats, segmentation practices, and data-entry policies. Coordinates recurring data quality reviews and cleanup cycles.
• Defines and maintains data tagging and coding schemes that support segmentation, attribution, and longitudinal analysis.
• Manages recurring imports, exports, batch jobs, and API-driven workflows.
• Replaces manual/ad-hoc reporting with repeatable, version-controlled outputs.
• Identifies opportunities for automation or workflow simplification and proposes actionable improvements.
• Writes and optimizes SQL queries for reporting, audits, data corrections, and exploratory analysis.

• Develops accessible training materials and change briefings for new features, processes, or data standards.
• Delivers targeted training sessions focused on task-specific workflows, data-entry expectations, or new functionality.

• Serves as the primary technical contact for Tessitura-related issues.
• Troubleshoots system issues: reproduce problems, identify root causes, document resolutions, and track recurring patterns.

• Evaluates proposed configuration changes and upgrades; documents expected impacts, risks, and required decisions.
• Tests configuration changes, integrations, and data workflows.
• Leads the implementation of approved specifications.
• Maintains system architecture documentation, configuration decisions, and workflow diagrams. Maintains change logs.
• Maintains and troubleshoots integrations between Tessitura and external systems used for marketing, online transactions, reporting, and visitor-facing processes.
  • Documents all integration points, data flows, dependencies, and assumptions.
  • Supports reconciliation of Tessitura data with other internal systems and datasets.

Additional duties as assigned.

Bachelor’s degree or equivalent work experience.

3–5 years of experience administering Tessitura or performing advanced power-user/system configuration work in a similar CRM. Demonstrated ability to produce clear documentation (SOPs, runbooks, technical notes, training guides). Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics. Ability to evaluate proposed system changes and articulate impacts clearly.

3-5 years

starting at $70,000; negotiable depending on candidate’s experience

Please submit a resume to employment