Service Desk Associate

Insight Global is hiring a Level 1 Service Desk associate to support a large healthcare organization. The Service Desk Associate must have strong customer service skills and posess a strong understanding of computer equipment, operating systems, software applications, and networking principals. This team member will provide front-line primary technical support to all end u problems relating to hardware, software, and peripherals.

Responsibilities will include responding to, documenting, and resolving service tickets in a timely manner. Manage the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal, walk-in, event management, etc. to ensure timely and effective resolution of end user issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- Relevant IT degree or certifications in ITIL/Microsoft.
- Customer service experience.

Nice to Have Skills & Experience
- A+ certification.
- Network+ certification.
- M365 Certification.

- Experience with service logging tools, Zendesk, or Ivanti.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.