Tech Support Analyst-entry level

Overview

We are seeking a motivated and detail-oriented individual for the role of Tech Support Analyst at an entry-level position. This opportunity is perfect for those looking to kickstart their career in technical support while providing exceptional service to clients.

• Provide level 1 technical support to independent sales agents and employees through various communication channels.
• Assist with password resets, browser troubleshooting, and website support.
• Set up hardware as needed and serve as a backup print operator during production print tasks.
• Document problems and resolutions in the ticketing software to ensure efficient tracking and resolution.
• Collaborate with team members to enhance service delivery and share knowledge.

• 1 year of experience in a telephone-based technical support role.
• Proficiency in Microsoft Office 365 and excellent phone communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a team-oriented environment.

• Experience with ticketing software for documenting support interactions.
• Familiarity with hardware setup and troubleshooting.
• Strong interpersonal skills and a customer-focused mindset.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered. We encourage applicants from all backgrounds to apply and join us in creating an inclusive environment.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.