Support Technician

Why GMF Technology?

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

• Maintain and support hardware and software throughout the organization
• Support meeting events, training classes and presentations
• Develop and maintain a strong working knowledge of audio visual technologies
• Complete assigned requests and incidents based on the Service Now ticketing system
• Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets.
• Maintain and validate Asset Management Reports
• Conduct hardware preparation and setup for end users
• Investigate and resolve issues with hardware, software (purchased and proprietary), the network and antivirus environment functionality
• Coordinate and transport equipment deliveries (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site, bringing equipment in for repairs, or preparing for disposal
• Ensure completion of assigned projects in a timely manner
• Contribute to the Service Now Knowledge Base
• Test hardware and software for future upgrades
• Adhere to and communicate IT Service management policies and procedures
• Provide first level support of phone equipment

• Relevant professional certification a plus (A+, Net+, MSP, ITIL, etc.) Pref
• A valid state driver's license Req Normal office environment subject to stressful situations
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
• Limited travel may be required to support business needs
• Ability to correct PC related problems in a timely manner
• Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS
• Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/, UNIX/Linux)
• Knowledge of PC hardware and software
• Support-level knowledge of the Windows desktop Operating Systems
• Basic knowledge of audio visual technologies
• Basic knowledge of Web Ex collaboration software
  
  Excellent customer service skills
• Ability to accept change and to adapt to shifting organizational challenges and priorities
• Ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
• Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
• Ability to manage multiple tasks at one time while remaining cool under pressure
• Ability to prioritize tasks and ensure their completion in a timely manner
• Analytical and troubleshooting skills
• Strong interpersonal, verbal and written skills

• 0-2 years of related experience and/or training in enterprise technical support; equivalent combination of education and experience Req
• Experience with remote desktop management technologies (e.g. SCCM, imaging, RDP, etc.) Required
• Experience with Mac and iOS Preferred
• High School Diploma or equivalent Required
• Bachelor’s Degree in related field or equivalent work or military experience Preferred

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Competitive pay and bonus eligibility

Flexible hybrid work environment, Fort Worth, TX office