Desktop Support Engineer

Desktop Support Engineer

* Install / upgrade windows 11 on Laptops and Desktops.

* Troubleshoot and fix all OS issues.

* Troubleshoot and fix all Laptop and Desktop hardware issues.

* Install and configure hardware and software

* Respond to tickets in accordance with SLA guidelines

* Record, track, and document the help desk request problem solving process

* Including actions taken through to the final resolution

* Respond in timely manner to requests and issues

* Repair and replace equipment as needed

* Provide onsite and remote support to end users

* Assist in AV setups as needed for meetings

* Assist new hire training for basic IT needs.

* Set up new workstations for users (deploying equipment, checking over account setups).

* Heavy use of Windows and Mac OS devices

* Ability to work in Active Directory

* Create documentation for staff for training purposes

* Resolve Tier 1 support tickets

* Able to troubleshoot Microsoft Products (excel, word, power point,etc)

* Familiar with Microsoft Admin center is a plus

* Excellent Customer Service soft skills

* Familiar with basic deployment, networking, security, and enterprise computer concepts.

* Need to provide on call support after business hours

Salary Range- $60,000-$65,000 a year

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