Desktop Support Engineer
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-02-18
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
* Install / upgrade windows 11 on Laptops and Desktops.
* Troubleshoot and fix all OS issues.
* Troubleshoot and fix all Laptop and Desktop hardware issues.
* Install and configure hardware and software
* Respond to tickets in accordance with SLA guidelines
* Record, track, and document the help desk request problem solving process
* Including actions taken through to the final resolution
* Respond in timely manner to requests and issues
* Repair and replace equipment as needed
* Provide onsite and remote support to end users
* Assist in AV setups as needed for meetings
* Assist new hire training for basic IT needs.
* Set up new workstations for users (deploying equipment, checking over account setups).
* Heavy use of Windows and Mac OS devices
* Ability to work in Active Directory
* Create documentation for staff for training purposes
* Resolve Tier 1 support tickets
* Able to troubleshoot Microsoft Products (excel, word, power point,etc)
* Familiar with Microsoft Admin center is a plus
* Excellent Customer Service soft skills
* Familiar with basic deployment, networking, security, and enterprise computer concepts.
* Need to provide on call support after business hours
Salary Range- $60,000-$65,000 a year
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