Sr Associate Engineer​/Engineer, IT Infrastructure

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, and integration technologies to data center management.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Support the design, deployment, and lifecycle management of enterprise camera systems across airports, operational areas, and office environments.
• Configure and maintain Milestone XProtect or similar video management systems (VMS) to ensure reliable, 24/7 video surveillance and retention compliance.
• Perform root cause analysis and resolution of video outages or degraded performance, minimizing operational impact.
• Manage camera firmware, upgrades, RMA processes, and device inventory across a diverse fleet of IP-based devices.
• Conduct site assessments, design camera layouts, and optimize network configurations.
• Ensure compliance with security standards such as TSA, and PCI for cameras placement and video retention.
• Work closely with other IT team members to support project requirements and deliverables

• Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 1+ years experience in support and delivery of mission critical platforms

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience
• Experience with Java Full Stack Software development
• Experience with Python or Java Full Stack Software development
• Knowledge of Network and Cyber Security

• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Excellent analytical and troubleshooting skills to resolve complex issues.
• Effective verbal and written communication skills to interact with team members and stakeholders.
• Ability to manage multiple tasks and priorities simultaneously.
• Design, deploy, and support enterprise video surveillance and camera systems, including VMS configuration, lifecycle management, and compliance with security standards such as TSA and PCI.
• Troubleshoot and resolve camera and video system outages, perform root cause analysis, and manage firmware updates, upgrades, RMAs, and device inventory.
• Conduct site assessments, design camera layouts, optimize network configurations, and collaborate with IT teams to deliver project requirements.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also…