IT MANAGER

Job Description

WAM USA is seeking an IT Manager with a strong application and ERP orientation to lead local IT activities with primary focus on SAP ERP and Group business applications. The role ensures reliable day-to-day support to WAM USA users, drives continuous improvement of business processes enabled by SAP, and progressively provides IT application support to other North American subsidiaries in alignment with Group standards and the global template.

This position requires a hands‑on professional able to bridge business needs and IT solutions, coordinate with Corporate IT and external partners, and ensure a stable, secure, and well‑governed application landscape.

• Act as the local reference for SAP ERP usage, functional support (1st/2nd level), and template governance; ensure adherence to Group processes and the global SAP template.
• Collect, analyze, and translate business requirements into functional specifications; coordinate testing, user acceptance, and deployment of changes/enhancements.
• Troubleshoot incidents and recurring issues; identify root causes and implement corrective/preventive actions.
• Coordinate SAP vendors/partners and Corporate application teams, ensuring effective incident resolution and change delivery through structured processes (ticketing / ITIL-style).
• Ensure master data discipline (customers, vendors, materials, BOM/routings, pricing conditions) and promote data quality standards.

• Progressively extend application support services (SAP and Group applications) to additional Americas subsidiaries, providing standardized support, training, and process alignment.
• Contribute to rollouts and harmonization initiatives, ensuring local statutory/operational needs are addressed without deviating from Group guidelines.

• Plan and deliver end‑user training (directly or via key users) to ensure consistent adoption of SAP processes and correct operational practices.
• Create and maintain user documentation (how‑to guides, quick references) and support materials; promote best practices for process compliance and data quality.

• Own local IT service execution (applications first; infrastructure oversight as needed), ensuring service continuity, prioritization, and clear stakeholder communication.
• Manage local IT suppliers; coordinate with Corporate IT on standards, security policies, identities, and access management.
• Support audits/compliance activities relevant to IT processes and information security.

• Enable key reporting and analysis capabilities from SAP and related tools; support stakeholders in extracting actionable insights for operations and commercial decisions.
• Maintain dashboards/reports (as applicable) and ensure consistent interpretation of KPIs.

The role requires operational (process) knowledge of SAP, with hands‑on capability to support users in daily execution and issue resolution across the following domains:

• Support core O2C activities: quotations, sales orders, pricing/conditions, availability checks, deliveries, billing, returns/credit memos, and customer master data.
• Understand key integration points with logistics and finance (delivery/billing postings, revenue recognition drivers, taxes/duties as applicable).
• Ability to guide users on standard transactions and troubleshoot common errors (pricing, blocks, in completion, document flow).

• Support requisitions, purchase orders, confirmations, goods receipt, invoice verification, and vendor master data.
• Understand purchasing info records, source determination concepts, basic release/approval flows (if applicable), and typical error handling in GR/IR processes.
• Ability to coordinate with warehouse/production for purchasing‑driven material availability and exception management.
• MRP & Forecast management

• Support inventory and warehouse operations: stock movements, put‑away, picking, transfer orders/tasks,…