Designated Support Engineer

Location:

Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Remote - US

This position is for a senior-level support engineer who will work closely with Imperva customers to resolve active issues and proactively work to avoid issues. The DSE will be the primary support contact for customers that have been assigned to them.

• Supporting a limited number of customers, the DSE is able to maintain regular communication and collaboration with stakeholders and develop intimate knowledge of all aspects of the technical and business environment. With the continuous engagement that this level of partnership provides, the DSE shortens troubleshooting and dramatically accelerates time to resolution. As an advanced technical resource, the DSE is able to directly investigate and resolve issues, while also acting as a focal point for support interactions by driving escalation and coordinating with other resources when necessary.
• With the sole objective of making sure deployed solutions are successful, the DSE protects your investment and ensures your satisfaction. Each issue managed and tracked in Imperva’s case management system follows your change control requirements and the DSE provides regular, proactive updates that enable the customer to effectively manage product configuration and software maintenance.
• The DSE provides weekly status reports and live reviews that summarize outstanding issues and ongoing initiatives. Additionally, the DSE delivers formal quarterly reviews for stakeholders and leaders to outline deployment status, recommendations, enhancement requests, and strategic planning.

• Earned a BS degree in a technology related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience.
• Has demonstrated proficiency as an escalation or lead engineer.
• Hands‑on experience with Linux, Windows, and Unix OS.
• Proven track record in troubleshooting highly complex situations involving TCP/IP, HTTP(S), and SSL.
• Accomplished at writing and executing scripts.
• Established experience using TCPdump, Wireshark, and other diagnostic tools.
• Experience in Public Cloud deployments such as AWS and Azure.

• AWS or Azure Certifications
• Linux administrator
• Competence with attack methods such as SQLi, XSS and other OWASP Top 10 Attack vectors.
• Experience in researching, understanding, and identify mitigations techniques for published CVEs.
• Working knowledge of SSL and PKI including ciphers, handshakes, CAs and certificates.
• Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper
  
  V, AWS, and Azure.)
• Experience with Load Balancers, Application / Network Firewalls, and similar technologies.

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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talenta

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