Enterprise IT Support Engineer

Overview

The Enterprise IT Support Engineer I will provide assistance for common desktop support issues with minimal supervision. This role requires broad knowledge of desktop support issues and a proven ability to analyze and resolve problems with a focus on customer satisfaction. The successful candidate will have experience supporting end users in a dynamic environment and meeting demanding deadlines.

• Responsible for desktop support, printing support, VPN support (may include support for telecommuters), and limited server support
• Provide helpdesk service to end users, troubleshooting issues related to personal computers, applications, networks and IP phones
• Provide onsite assistance for Systems Engineers when needed
• Install new desktops or maintain existing desktops based on specifications
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for assigned functional areas or projects
• Participate in problem solving and troubleshooting for assigned tasks, functional areas or projects
• Share knowledge by effectively documenting work
• Stay current with changes in the technical area of expertise
• Develop and maintain a thorough knowledge of assigned tasks, functional areas or projects
• Work with the team to ensure the quality of assigned tasks, functional areas or projects
• Respond quickly and effectively to production issues and take responsibility for resolution
• Provide weekly status reports on individual projects and tasks

• Associate’s degree or equivalent professional experience
• Two or more years of help desk, technical support, or desktop support experience
• One or more years of experience and knowledge of Windows 7/10, MS Office, network connectivity, printer installation and mapping, etc.
• Demonstrated expertise in standard workplace applications, including Microsoft Office, Office 365, Visio, Project, Slack, Acrobat, SEP
• Working knowledge of Active Directory, basic Windows security, and file and share permissions
• Experience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONE
• US Citizenship for this position is required by law due to federal customer contracts

• One or more years of experience with Exchange user administration
• Familiarity with Service Now
• A+ Certification

• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information and testing, family and medical leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights posters and pay transparency information are provided for reference. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to talenta with the nature of your request and your contact information.