More jobs:
Telephony & CX Operations Systems Analyst
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-02-20
Listing for:
Insight Global
Contract
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
A large staffing agency is seeking a Telephony Analyst for a pharmaceutical client in Fort Worth, TX, who is undergoing significant digital transformation. The successful candidate will ensure system continuity and access governance, document processes, and maintain operational readiness during the transition and modernization of legacy platforms. The role requires experience with contact center platforms and includes responsibilities related to user setup, process troubleshooting, and various audits.
This is a 6-month contract position with potential for hire.
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