Application Support Analyst, Legal E-Billing – BillReview IQ

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The Application Support Analyst, Legal E-Billing supports the stability and effectiveness of Sedgwick’s integrations with Bill Review

IQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. The role performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows.

• Investigates issues related to system integrations between Sedgwick’s claims platform and Bill Review
  
  IQ solutions (Legal X and Legal Exchange).
• Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange.
• Determines whether issues originate in the claims system, Bill Review
  
  IQ applications, or the integration layer.

• Traces data from source claims systems through Bill Review
  
  IQ workflows to identify gaps, mismatches, or processing failures.
• Reviews system logs, error messages, and transaction data to assess root cause, severity, and operational impact.
• Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation.

• Leads strategies to deliver cross‑functional training on Bill Review
  
  IQ processes and drives adoption of training for teams participating in implementations.
• Coordinates issue resolution efforts with internal Sedgwick teams, including claims technology, claims operations, product, and engineering.
• Serves as a knowledgeable point of contact for integration‑related questions, escalations, and workflow clarifications.

• Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows.
• Documents integration processes, common failure scenarios, troubleshooting approaches, and resolution steps.
• Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks.

• Supports production issues affecting legal e‑billing workflows, financial transactions, and payment processing.
• Participates in incident management activities, post‑incident reviews, and development of preventive action plans.
• Ensures all claims and legal billing data is managed in compliance with company policies, security standards, and data handling requirements.

Bachelor's degree from an accredited college or university preferred.

Six (6) years of related experience to include working with integrated enterprise systems, preferably in insurance, legal technology, or financial systems or equivalent combination of education and experience required. Preferred experience includes working with insurance claims systems, legal e‑billing or bill review platforms, with familiarity in invoice workflows and payment processes, alongside exposure to SQL or reporting tools, prior production or integration support work, and experience in regulated or compliance‑sensitive environments.

• Strong ability to analyze system workflows and data flows across multiple applications
• Comfort investigating technical issues without being a software developer
• Understanding of APIs, file‑based integrations, or system to system data exchange concepts
• Strong problem‑solving skills and attention to detail
• Clear written and verbal communication skills, including the ability to explain technical issues to non‑technical audiences
• PC…