UX Researcher

Optomi, in partnership with a leading financial services organization, is looking for a UX Researcher to support innovation initiatives across multiple business units. This role will focus on conducting user research to inform strategic decisions and improve client engagement while operating in a learning-focused, collaborative environment.

The UX Researcher will play a critical role in supporting innovation capability through user experience research aligned with business strategy. This position requires expertise in UX research methodologies, independence in executing research plans, and comfort with regulatory/compliance requirements.

• Working in a learning-focused environment with strong emphasis on skill development.
• Contributing to strategic innovation initiatives across multiple business units.
• Collaborating with a supportive delivery team.
• Engaging directly with clients to drive impactful research.

• Deep expertise in UX research methodologies.
• Ability to work independently with minimal supervision.
• Philosophy that client needs drive research direction.
• Comfortable with regulatory/compliance considerations in research design.

• Conduct user research to inform strategic decisions and innovation objectives.
• Execute research plans independently with minimal supervision.
• Engage directly with clients to gather insights and feedback.
• Utilize methodologies such as RITE (Rapid Iterative Testing and Evaluation)
• Collaborate with the delivery team to align research with business strategy.
• Ensure compliance requirements are met in research design.