Engineer​/Sr Engineer, IT Service Management

Engineer / Sr Engineer, IT Service Management

Posting

Start Date:

3/3/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition : 84128

Need Accommodation Assistance? Need General Assistance?

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• IT Asset Management within the ITSM organization ensures that all technology assets—hardware, software, cloud, and OT—are accurately tracked, governed, and maintained throughout their lifecycle to support reliable service delivery and compliance. ITAM focuses on creating a trusted source of asset data by aligning inventories with discovery tools, CMDB structures, and operational processes, enabling better decision making, cost control, and risk reduction.
  
  This role emphasizes data integrity, platform reliability, and lifecycle enforcement by monitoring discovery pipelines, analyzing discrepancies, and engineering durable automation to resolve systemic issues. By partnering with engineering, cybersecurity, procurement, audit, and operations teams, ITAM enhances visibility into the technology estate, reduces risk, improves decision-making, and ensures assets effectively support business and IT objectives.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Serve as the subject-matter expert for systems such as Service Now CMDB, Tanium, Flexera, cloud provider APIs, and OT discovery platforms.
• Lead technical governance of enterprise asset discovery and CMDB data integrity across SAM and HAM domains
• Deploy, configure, and optimize infrastructure components (compute, storage, network, cloud services) that underpin ITAM/CMDB and discovery ecosystems.
• Develop, test, and document automation, scripts, and tooling that improve platform reliability, lifecycle management, and data quality while reducing manual processes.
• Architect resilient, scalable solutions including backup, disaster recovery, and failover patterns for mission critical platforms.
• Lead technical design for new infrastructure capabilities, integrations, and modernization initiatives across on prem, cloud, and hybrid environments.
• Conduct root cause analysis for infrastructure or data integrity issues and drive permanent remediation through design and engineering solutions.
• Establish and maintain platform observability through logging, monitoring, health checks, and validation workflows.
• Ensure infrastructure changes follow best practices for resiliency, security, supportability, and ITSM alignment.
• Evaluate vulnerabilities and operational weaknesses related to infrastructure and recommend mitigation strategies.
• Create and maintain detailed architecture diagrams, technical documentation, operational runbooks, and lifecycle standards.
• Guide engineering teams through infrastructure patterns, platform operations, DR design, and CMDB/asset related data flows.
• Champion reusability, standardization, and consistent architecture patterns across systems and integrations.
• Collaborate with cybersecurity, cloud engineering, audit, ITSM, and operations teams to deliver aligned, cross domain technical solutions.
• Provide technical leadership and mentorship, influencing design decisions and fostering engineering excellence across the organization.