Senior Product Designer

Qualifications

• 7-10 years of experience designing consumer-facing digital products (web AND mobile)
• Strong Figma expertise, including creating user flows, wireframes, interactive prototypes, and high-fidelity UI designs
• UX design (user flows, interaction design, and usability)
• Hands-on experience conducting own user research, including writing test scripts and defining usability approaches
• Experience running moderated usability sessions and translating findings into design improvements
• Background working within ecommerce or high-transaction environments (booking, checkout, purchasing flows, etc.)
• Ability to work cross-functionally with product + engineering teams
• Strong communication skills and ability to be customer-facing
• Must have portfolio attached with resume for consideration

• Airline or banking experience
• Exposure to loyalty programs (AAdvantage-type work)

Product Designers will own end-to-end user experiences across key work streams such as the booking/selling journey, inflight entertainment, and AAdvantage. They will create wireframes, prototypes, and high-fidelity designs in Figma, working closely with product, engineering, and UX leadership to bring features to life. The role will also involve conducting hands-on user research, including writing test scripts, running moderated usability sessions, and applying insights to improve user flows, interaction design, and overall customer experience.