UX Design System Designer; AI

Position

UX Design System Designer (AI) – 10982

Position Type: W2 Contract - No Benefits

Location:

Fort Worth, TX

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines.
• In this position, you'll work within a cross-functional team where you'll influence product and design decisions and help scale design practices across the enterprise through design systems and emerging AI-enabled workflows.
• You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research, UX strategy, and the application of emerging technologies such as generative AI.

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

• Contribute to and evolve design system artifacts, patterns, and documentation while identifying opportunities to leverage AI to improve scalability, consistency, and efficiency across the design system.
• Explore, prototype, and advocate for the use of AI tools and workflows within UX design processes, enabling teams to automate repetitive tasks and enhance design quality and speed.
• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions, including exploring AI-enabled approaches to accelerate design and development workflows.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to and evolve design system standards, patterns, and scalable design practices.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking, information architecture, and opportunities for reusable patterns and AI-assisted design workflows.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
• Lead end-to-end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

Minimum Qualifications – Education & Prior Job Experience

• 5+ years required
• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time…