Systems Technician Sr

Requisition Number: 104715

Job Description

Title:

Systems Technician, Senior (End User Compute)

Location:

Fort Worth, TX (Onsite)

Salary - 34-36/hour

Position Summary

As a Senior Systems Technician on the End User Compute team, you will participate in and lead engineering efforts to provide secure and highly available end-user services and devices.

Your role is a blend of high-impact project participation and hands-on systems support. Whether you are troubleshooting complex issues, deploying technology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don't just maintain the status quo-you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities

• In-Person and Remote Support - Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.

• Device Lifecycle Management:
  Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet.

• Deployment Architecture:
  Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience.

• Modern Workspace Innovation:
  Implement, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.

• Infrastructure Oversight:
  Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.

• Asset Governance:
  Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.

• Advanced Troubleshooting:
  Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.

• Security & Compliance:
  Ensure all EUC activities align with Info Sec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.

• Continuous Improvement:
  Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.

• Knowledge Management:
  Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team's overall technical maturity.

Required

Skills and Abilities

• Experience:

• 5+ years supporting end-user devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.

• 5+ years of experience with Microsoft Windows OS and Mac OS

• 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.

• Technical Expertise:

• Modern Device Management:
  Advanced understanding of Intune or other MDMs (SCCM, SCCM, JAMF, etc.)

• Deployment
  
  Experience:
  
  Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.

• Scripting & Automation:
  Experience in Power Shell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.

• OS Lifecycle & Support:
  Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring

• Experience implementing video conferencing and AV solutions

• Access Management:
  Experience with Azure Active Directory (Entra ), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.

• Endpoint Security:
  Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), Bit Locker encryption, and vulnerability remediation.

• Compliance:
  Ability to translate Info Sec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).

• Experience in Service Now or ITSM ITIL based ticketing system.

• Soft Skills:

• Exceptional interpersonal, verbal, and written communication skills.

• Proven analytical and problem-solving skills.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to build strong, trusting relationships with technical and non-technical staff.

• A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.

• Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment

Education & Certification Preferences

• Education:
  
  Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.

• Microsoft 365 Certified:
  Endpoint Administrator Associate (MD-102)

• Microsoft Certified:
  Azure Administrator Associate (AZ-104)

• Jamf Certified Admin (for Mac-heavy environments)

• ITIL Foundation v4 (for process and framework alignment)

The position described above provides a summary of some the job duties required and what it would be like to work  a comprehensive list of physical demands and work environment for this position, .

Insight is an equal opportunity employer, and all…