Systems Administrator

The principal duty of all employees is to assist in the mission of the Church in the Diocese of Fort Worth. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are seeking a Systems Administrator to support, maintain, and improve the day‑to‑day technology needs of our organization. This role supports Windows systems administration, Microsoft 365 administration, endpoint management, user accounts, desktops and devices, printers, connectivity, documentation, and reliable IT operations across office and parish locations.

As a ministry of the Catholic Diocese, this position serves staff, parishes, and diocesan operations in support of the mission of the Church. Candidates should be comfortable working in a Catholic environment and supporting the mission, values, confidentiality, and day‑to‑day operational needs of a diocesan organization.

This position is ideal for someone with hands‑on systems administration experience who enjoys both user support and technical problem‑solving. The right candidate will work independently on routine and moderately complex technical issues, help maintain reliable systems, support Microsoft 365 and Windows environments, assist with device and user management, and help improve documentation, standardization, and IT operations over time.

• Serve as a primary technical resource for Windows systems, endpoints, Microsoft 365, user accounts, printers, and common office technology
• Monitor, respond to, and resolve help desk tickets in a timely and professional manner
• Troubleshoot issues related to Windows PCs, printers, Microsoft 365, user accounts, email, connectivity, authentication, and common office technology
• Resolve routine and moderately complex technical problems independently, while escalating higher‑risk or business‑critical issues appropriately
• Administer and support Microsoft 365, Entra , Exchange Online, Intune, Teams, SharePoint, One Drive, and related administrative tasks
• Assist with user onboarding and offboarding, including account setup, device preparation, license assignment, mailbox setup, access changes, and documentation
• Support Windows endpoint management, including PC deployment, software installation, patching, printer support, device configuration, and hardware replacement
• Assist with Active Directory, Group Policy, Windows Server, file permissions, DNS/DHCP, and basic network troubleshooting as needed
• Use Power Shell and administrative tools for routine administration, reporting, troubleshooting, cleanup, and basic automation
• Travel occasionally to parish and other local sites for on‑premises support, setup, troubleshooting, and small‑scale deployments
• Maintain accurate documentation, runbooks, asset records, system notes, and support ticket details
• Assist with IT projects such as workstation refreshes, device rollouts, Microsoft 365 improvements, system cleanup efforts, security improvements, and process standardization
• Identify repetitive support issues and help document, automate, or improve processes so common problems can be resolved more efficiently
• Communicate clearly with staff, leadership, vendors, and parish contacts regarding issue status, next steps, timelines, and support expectations
• Daily support requests and escalations are handled promptly and professionally
• Routine and moderately complex technical issues are resolved without needing constant leadership involvement
• Microsoft 365, Windows endpoints, user accounts, printers, and common systems remain reliable and well‑supported
• User onboarding, workstation setup, device support, and access changes become more consistent and efficient
• Ticket backlog stays manageable, well‑organized, and properly documented
• Documentation improves over time instead of living only in tribal memory
• Recurring issues are reduced through documentation, standardization, automation, or configuration improvements
• IT leadership is freed up to focus on strategic initiatives,…