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Technical Support Specialist
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-06-03
Listing for:
Insight Global
Contract
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Overview
Location: Fort Worth, TX (Onsite Mon - Fri)
Pay: $17/hr to $20/hr
Duration: 6 month contract to hire
We’re partnering with a multi-state retail organization to hire a Technical Support Specialist to support store and corporate operations.
ResponsibilitiesThis role serves as the first point of contact for inbound calls, helping troubleshoot issues, create service tickets, and escalate when needed. Support areas include IT applications, POS systems, maintenance requests, alarms, and other operational needs.
Qualifications- Retail experience supporting PoS (Aloha or Verifone)
- Has provided phone support in an Enterprise environment for 12 months
- Understands the need for problem solving, asking probing questions, can follow troubleshooting scripts
- Solid working knowledge of KPIs and articulate how their performance was measured
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