IOC Network Operations Specialist

Network Operations Specialist | Fort Worth, TX | Full-time

Optomi, in partnership with a leading technolgy company, is seeking an experienced IOC Network Operations Specialist to join their team! This role is focused on supporting mission-critical cloud and data center environments by providing Tier 2 network support, troubleshooting complex infrastructure issues, and maintaining high availability across hybrid cloud and backbone network services. The ideal candidate will thrive in a fast-paced operational environment and bring strong technical expertise across networking, firewalls, switching, and data center operations.

• Chance to support cutting-edge high-performance compute environments shaping the future of AI
• Highly competitive total rewards package including base salary, annual performance incentives, and equity opportunities
• Comprehensive benefits including 100% company-paid medical, dental, and vision coverage for employees (and partial coverage for dependents)
• Access to retirement benefits including 401(k) with company match and financial planning resources

• Experience in network operations, data center support, or other mission-critical infrastructure environments
• Solid hands-on troubleshooting experience with routing, switching, firewalls, and interconnect environments
• Experience supporting or guiding technical teams responsible for hardware installation, maintenance, and repair
• Familiarity with Fortinet technologies, including Forti Gate and Forti Switch, strongly preferred
• Candidates with equivalent experience in Cisco Nexus and Firepower environments are encouraged to apply
• Strong foundational networking knowledge (CCNA level or equivalent)
• Experience working in data center environments, including familiarity with fiber optics, network switches, PDUs, and rack-mounted systems
• Understanding of safe operational practices in active/live data center environments
• Strong communication, organizational, multitasking, and problem-solving skills
• Willingness to work flexible schedules, including participation in on-call rotations as require

• Provide Tier 2 escalation support for complex network and cloud infrastructure incidents, ensuring adherence to SLA requirements
• Monitor network health and performance, proactively identifying and addressing service degradation and outages
• Diagnose and resolve issues across switching, routing, firewalls, and interconnect infrastructure to restore services efficiently
• Lead technical investigations and assist in root cause analysis for recurring or high-impact incidents
• Perform approved network changes in accordance with established change management processes and procedures
• Support hybrid cloud connectivity, backbone network services, and external/customer interconnection environments
• Collaborate with Tier 3 engineering teams, vendors, carriers, and internal stakeholders to resolve escalated technical issues
• Maintain accurate operational documentation, including runbooks, incident logs, and troubleshooting guides
• Provide mentorship and guidance to Tier 1 and Data Center Technicians to enhance team-wide technical capability
• Participate in major incident response efforts and contribute to on-call rotation coverage as required