Help Desk Technician Tier 1
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-06-06
Listing for:
Rio Grande Pacific Corp.
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Careers – Information Technology – Helpdesk Tier 1
About the Role
Rio Grande Pacific Corporation is looking for a motivated and dependable Help Desk Technician to join our IT team. In this role, you will be the first point of contact for employees experiencing technical issues, providing friendly and efficient support for day‑to‑day hardware, software, and connectivity needs. If you enjoy solving practical problems and helping people get back to work quickly, this is the role for you.
What You’ll Do:
- Serve as the first point of contact for hardware and software break‑fix support
- Troubleshoot and resolve Microsoft 365 account issues including Outlook, Teams, One Drive, and Share Point
- Assist users with printer setup, connectivity, and driver installation
- Set up and configure workstations, laptops, and peripherals for new and existing employees
- Reset passwords and manage basic user accounts in Active Directory
- Support the physical security infrastructure including IP security cameras and NVR systems, assisting with basic configuration, troubleshooting connectivity, and escalating hardware issues
- Administer building access control systems including adding and removing user credentials, issuing access cards or fobs, and troubleshooting door reader issues
- Document support requests and resolutions in the IT ticketing system
- Escalate complex or unresolved issues to Tier 2 support as needed
- Maintain a positive, patient, and professional presence when supporting end users
What We’re Looking For:
- 1+ years of experience in a help desk, desktop support, or IT support role (or equivalent education/training)
- Familiarity with Microsoft 365 applications and basic account administration
- Comfort troubleshooting Windows‑based environments
- Basic understanding of networking concepts (IP addressing, Wi‑Fi, VPN)
- Exposure to IP camera systems or access control platforms is a plus
- Strong communication skills and a customer‑first attitude
- Ability to manage multiple open tickets and prioritize effectively
- CompTIA A+ certification is a plus but not required
Rio Grande Pacific Corporation is an equal opportunity employer.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×