Incident Response Lead

Incident Response Lead

The Incident Response Lead will work with IT stakeholders across the Health Care System to develop policies, procedures and risk management activities that efficiently contain and minimize the impact of business interruption due to disasters or information system unavailability. The Lead will perform risk and triage analysis to develop incident response plans and runbooks for the most likely and highest-impact events affecting the organization, and assist IT and business stakeholders in testing response plans through downtime scenarios, tabletop exercises and other readiness activities.

Note:

This role carries 24/7 on‑call rotation responsibilities and active incident command expectations during major and critical events.

• Lead the development of incident response policies, procedures and runbooks.
• Conduct risk and triage analysis for high‑impact disaster scenarios.
• Coordinate testing of response plans using downtime scenarios, tabletop exercises and other readiness activities.
• Participate in a 24/7 on‑call rotation and assume incident command for major and critical events.
• Coordinate IS leadership, business stakeholders and technical resolvers in real time.
• Draft impact statements and maintain incident timelines.
• Manage communication cadence through resolution and enforce ticket discipline during incidents.
• Document post‑incident review resolution standards within Service Now.

• BS/BA degree in Information Technology, Business Administration, Risk Management or a related field, or high school diploma and 7 years of experience.
• 4+ years of experience in incident response management or a related field.
• Strong knowledge of industry standards and frameworks such as ISO 22301 or NIST SP 800‑34.
• Strong understanding of project management principles and data technologies.
• Expert‑level knowledge of IT Service Management principles, frameworks and best practices (ITIL).
• Expert‑level Service Now experience – incident workflows, ticket quality, auditing and reporting.
• Proven ability to lead live incident response under pressure.
• On‑call availability; experience in 24/7 rotation environments.

• Experience in healthcare IT environments.
• ITIL 4 Foundation certification or higher.
• Hands‑on experience building or facilitating DR tabletop exercises.
• Experience building or auditing runbook libraries.
• Familiarity with clinical system availability requirements.
• Strong executive communication and reporting skills.

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Fort Worth, TX. The pay range is $53.00 – $82.00 per hour.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.