Lead Teamcenter Application Support

Job Title:

Lead Teamcenter Application Support

Location:

Fort Worth, TX 76134

Work Arrangement:
Onsite

Employment Type:

Contract

Duration: 16+ months

Pay Range: $50.15/hr. to $51.69/hr. on W2 | $60.00/hr. to $67.20/hr. on C2C

Domain:
Medical Devices | Manufacturing & PLM

• 10+ years of Siemens Teamcenter Application Support experience (L2/L3 level)
• Expertise in Teamcenter Unified & Active Workspace (AWC) environments
• Hands-on Teamcenter Administration and Configuration
• Management of integrations with upstream/downstream systems (CAD tools, SAP/ERP, MES)
• Incident, Service Request, and Problem Management (including Root Cause Analysis)

• Experience interfacing with Siemens GTAC for complex technical escalations
• Track record of driving shift-left or automation initiatives within PLM support
• Knowledge of validation support environments (SIT/UAT/Production)
• Development and maintenance of runbooks, SOPs, and technical knowledge base articles

We are seeking a highly experienced Lead Teamcenter Application Support Specialist to oversee and manage critical product lifecycle management (PLM) infrastructure on-site in Fort Worth, TX. Sitting within our specialized enterprise applications function, this individual will lead L2/L3 support operations to ensure the high availability, stability, and optimal performance of Siemens Teamcenter Unified and Active Workspace (AWC) environments. Serving as the technical anchor for a dedicated Teamcenter support team, the ideal candidate will possess over 10 years of functional and administrative expertise to successfully triage complex issues, manage critical upstream/downstream integrations, and drive continuous service improvements for a global engineering and manufacturing user base.

• Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring system stability, high availability, and performance compliance.
• Own the end-to-end incident, service request, and problem management life cycles, performing root cause analysis (RCA), resolving defects, and mitigating systemic platform risks.
• Provide comprehensive functional and technical troubleshooting across essential Teamcenter modules, including Bill of Materials (BOM), Workflows, Change Management, and Document Management.
• Support and monitor system integrations connecting Teamcenter to enterprise infrastructure, ensuring consistent data flows across CAD tools, SAP/ERP systems, MES, and proprietary third-party applications.
• Collaborate and coordinate with L1 support, core infrastructure teams, third-party vendors, and Siemens GTAC to facilitate swift issue triage, compliance escalations, and SLA resolution.
• Manage application health monitoring, log file analysis, and proactive system health checks to minimize operational downtime and systematically reduce inbound ticket volumes.
• Assist with release management initiatives, supporting deployments, minor enhancements, system patches, and validation protocols across SIT, UAT, and production environments.
• Maintain enterprise performance KPIs, track strict service SLAs, compile compliance metrics, and execute process optimizations like shift-left automation.

• Medical
• Dental
• Vision
• 401(k)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.