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Teamcenter Support lead - W2
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-06-14
Listing for:
Saransh Inc
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Teamcenter Support Lead
Location:
Onsite, Fort Worth, TX.
Position type: W2.
Responsibilities- Lead L2/L3 application support for Siemens Teamcenter Unified and Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems.
- Own incident, service request, and problem management, including root cause analysis, defect resolution, and continuous service improvement.
- Provide end‑user support across a global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls.
- Troubleshoot and resolve complex functional and technical issues across Teamcenter modules such as BOM, Workflow, Change, and Document Management.
- Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third‑party applications) to ensure data consistency and interface stability.
- Coordinate with cross‑functional teams (L1 support, infrastructure, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution.
- Support release management, deployments, patches, and minor enhancements, including validation support (SIT/UAT/Production).
- Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes.
- Develop and maintain runbooks, SOPs, knowledge‑base articles, and drive shift‑left/automation initiatives.
- Track and report service KPIs, SLAs, and compliance metrics, contributing to continuous improvement and optimization initiatives.
- 10+ years of Teamcenter application support experience.
- Proficiency in Teamcenter Unified and Active Workspace modules and administration.
- Strong troubleshooting skills for functional and technical issues across BOM, Workflow, Change, and Document Management.
- Experience managing integrations with CAD, SAP/ERP, MES, and third‑party applications.
- Ability to develop runbooks, SOPs, and knowledge‑base articles.
- Excellent communication skills for global user support and cross‑functional coordination.
- Experience with incident, service request, and problem management, including RCA.
- Teamcenter Application Support
- Teamcenter Administration
- Teamcenter Configuration
Teamcenter Support team will work with this person.
Years of
Experience:
14.00 Years of Experience.
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