Teamcenter Support lead

JD:

• 10+ Years of Teamcenter Application Support Experience
• Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
• Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
• Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
• Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
• Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability
• Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
• Support release management, deployments, patches, and minor enhancements including validation support (SIT/UAT/Production)
• Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
• Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
• Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives

Teamcenter Support team will work with this person