Support Engineer, IT

Scope

As a Service Support Engineer, you are a trusted technical partner and frontline problem‑solver, providing high‑quality IT support across all Houlihan Lokey applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day‑to‑day operations for employees at every level. You will be based in the Dallas office and serve as a key support resource for all HL locations.

• Deliver best‑in‑class IT support, offering a consistent, high‑quality, customer‑focused experience with strong local office presence and global alignment.
• Provide responsive support for incidents and service requests across hardware, software, and user access, both in person and remotely, minimizing disruption and improving productivity.
• Play an active role in Incident and Problem Management by identifying recurring issues, trends, and service impacts to reduce repeat incidents and improve overall stability.
• Collaborate with Service Delivery and Engineering teams to perform root cause analysis (RCA), contribute to post‑incident reviews, and support the delivery of long‑term fixes and preventive solutions.
• Proactively monitor incident patterns and user feedback to identify systemic issues, maintain knowledge articles and known error records, and drive continuous service improvement.
• Build trusted relationships through professional, white‑glove service by taking full ownership of issues and communicating clearly and empathetically throughout the resolution process.
• Install, configure, and support end‑user hardware and peripherals, including laptops, workstations, mobile devices, printers, monitors, docking stations, and other accessories.
• Support core enterprise applications and platforms such as Windows OS, Microsoft 365, Exchange Online, Teams, AVD, VPN (Netskope), Adobe products, and firm‑specific applications.
Trial? Actually I'll remove unknown.

Soft Skills: Delivers empathetic, hospitality‑focused support, demonstrates strong communication skills, emotional intelligence, professionalism, and dependability, maintains a calm and thoughtful approach in all interactions, takes ownership of the customer experience, and continuously seeks opportunities to learn and improve.

Basic Qualifications:

• Bachelor's degree (B.A./B.S.) from a four‑year college or university in a related discipline, plus six or more years directly related work experience and/or training, or an equivalent combination of education and experience.
• Thorough understanding and hands‑on knowledge of hardware and software installation and problem resolution.
• Ability to carry out duties with a minimum of direction and supervision and perform each essential task satisfactorily.
• Strong communication skills.

Preferred Qualifications:

• Previous work experience in a financial institution environment is highly desirable.
• Strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

The physical demands outlined below are representative of those required to successfully perform the essential functions of this position. While performing job duties, the employee is regularly required to use hands and fingers for handling or feeling, as well as to talk and hear. The employee frequently stands, walks, and sits. The employee must be able to regularly lift and/or move up to 50 pounds.

This position requires specific vision abilities, including close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Houlihan Lokey offers a competitive total compensation package, which may include discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is: $87,000‑$110,000
. Actual salary at the time of hire may vary and may be above or below the range based on various factors, including but not limited to the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled. Our current benefits offerings can be found here: 2026 Benefits.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.