Technology Specialist II - Point of Sale

Job Responsibilities

• Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members. This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps.
• Document solutions to common escalated technical support requests (65%).
• Train Tech Specialist I Associates on common escalated technical support requests (15%).
• Research and develop actions to prevent reoccurring technical support requests (10%).

• High School Diploma (Req), General Studies (Pref), or equivalent experience.
• 3+ Years (Req) of Technical Support or equivalent support environment experience (Pref).
• 3+ Years of experience working in the IT field (Pref).
• Ability to work a range of different work schedules.
• Proficient knowledge of Microsoft Office 365.
• Proficient knowledge of point of sale terminal, printer, and scanner devices.
• Ability to communicate technical information, both verbal and written, to a wide range of end-user skill levels.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Working knowledge of computer networking (TCP/IP).
• Experience with Toast point of sale system, Tip Haus, Hot Schedules, and Workday is preferred but not required.

• Free Play & 1/2 price food.
• Health, dental, and vision insurance.
• 401(k) with team member match.
• Free mental well‑being platform for qualified team members.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.

As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.