Deskside Technician II

Job Details

Deskside Technician II – Fort Worth, TX

Posted: 5/21/2026 | Job

Position type:
Full Time | Duration:
Permanent | Remaining Positions: 1

Who we are

Stefanini is a global provider of IT services, including application development, outsourcing, and support.

• Supporting IT equipment in large corporate environments
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• iMac support – install, move, add, change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through ticketing tools
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Research and follow appropriate KB articles
• Work on-call and after-hours support needs
• May provide executive support
• Various other tasks associated with deskside services
• May need to be available at other client locations as needed
• Other duties as assigned

• +2 years corporate deskside support or equivalent experience
• Excellent troubleshooting capability
• Maintain composure while handling challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bit Locker) support
• Familiarity with remote desktop support tools
• High School Diploma or equivalent
• Valid driver's license
• Ability to walk, bend, stand for prolonged periods and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

• Work with brilliant minds in a global capacity
• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunities to participate in professional development eLearning programs within Stefanini University and other virtual training

Pay range based on experience.