Specialist, Learning Management Systems

Title: Specialist, Learning Management Systems

Department: CN eLearning

Campus

Location:

Connect Campus

Employee Classification: CSV
- Computer Sciences

Position Type: FT
- Regular

Grant Funded: No

Compensation Details: Starting Pay - $55,700

Work Hours: Monday
- Friday 8:00am - 5:00pm;
Occasionalevening and weekend hours are required during peak times

Remote Eligible: This position is not eligible for remote work

This role is responsible for providing Level 2 technical support toall faculty, staff, and students for the college’s learningmanagement system. This position is also responsible for assisting with the testing of all LMS service pack upgrades, patch fixes, andother enhancements, and assisting with testing and providinglimited support for a variety of building block tools and othersystem integrations.

• Provides Level 2 LMS technical support to all faculty, staff, and students via phone, support ticket, and in-person meeting
• Performs basic level system testing related to LMS issues, service pack upgrades, and patch set releases
• Creates and edits LMS tip sheet material
• Creates and organizes requested sandbox course shells
• Works with academic and student affairs administrators, faculty, instructional designers, and IT teams to address instructional technology matters

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Works under the general supervision of the department leadership

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Associate’s degree and three (3) years working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

At least one (1) year’s working experience in coordinating with ERP and LTI vendors to identify and resolve access and enrollment verification issues

• Knowledge of policy-compliant integration of third-party instructional tools within the Learning Management System (LMS)
• Skilled in excellent customer service and interpersonal relationships
• Skilled in oral, electronic, and written communications
• Skilled using computerized applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied and unpredictable in scope and volume

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.