Systems Technician Sr

Requisition Number: 104715

Systems Technician, Senior (End User Compute)

Location:

Fort Worth, TX (Onsite)

Salary: $34-$36/hour

As a Senior Systems Technician on the End User Compute team, you will participate in and lead engineering efforts to provide secure and highly available end‑user services and devices. Your role is a blend of high‑impact project participation and hands‑on systems support. Whether you are troubleshooting complex issues, deploying technology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user.

You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.

• In‑Person and Remote Support – Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.
• Device Lifecycle Management – Evaluate, define, and enforce global standards for end‑user hardware and software, ensuring a high‑performance and ergonomic fleet.
• Deployment Architecture – Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero‑touch" user experience.
• Modern Workspace Innovation – Implement, maintain, and optimize next‑generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.
• Infrastructure Oversight – Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
• Asset Governance – Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
• Advanced Troubleshooting – Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.
• Security & Compliance – Ensure all EUC activities align with Info Sec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
• Continuous Improvement – Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
• Knowledge Management – Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity.

• Experience
  • 5+ years supporting end‑user devices and users in a large‑scale (e.g., 5,000+ users) enterprise environment.
  • 5+ years of experience with Microsoft Windows OS and Mac OS.
  • 1+ years of experience with Microsoft Intune and working in a global (multi‑country) environment.
• Technical Expertise
  • Modern Device Management – Advanced understanding of Intune or other MDMs (SCCM, JAMF, etc.).
  • Deployment Experience – Strong understanding of Windows Autopilot, Apple Business Manager, and Zero‑Touch Provisioning.
  • Scripting & Automation – Experience in Power Shell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.
  • OS Lifecycle & Support – Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring.
  • Experience implementing video conferencing and AV solutions.
  • Access Management – Experience with Azure Active Directory (Entra ), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.
  • Endpoint Security – Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), Bit Locker encryption, and vulnerability remediation.
  • Compliance – Ability to translate Info Sec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).
  • Experience in Service Now or ITSM ITIL based ticketing system.
• Soft Skills
  • Exceptional interpersonal, verbal, and written communication skills.
  • Proven analytical and problem‑solving skills.
  • Ability to effectively prioritize and execute tasks in a high‑pressure environment.
  • Ability to build strong, trusting relationships with technical and non‑technical staff.
  • A self‑starter, highly…