Systems Technician Sr

Requisition Number: 104715

Job Description

Title:

Systems Technician, Senior (End User Compute)

Location:

Fort Worth, TX (Onsite)
Salary - 34-36/hour Position Summary As a Senior Systems Technician on the End User Compute team, you will participate in and lead engineering efforts to provide secure and highly available end-user services and devices.

Your role is a blend of high-impact project participation and hands-on systems support. Whether you are troubleshooting complex issues, deploying technology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.

Essential Duties and Responsibilities In-Person and Remote Support
- Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.

Device Lifecycle Management:
Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet.

Deployment Architecture:
Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience.

Modern Workspace

Innovation: Implement, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.

Infrastructure Oversight:
Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.

Asset Governance:
Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.

Advanced Troubleshooting:
Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.

Security & Compliance:
Ensure all EUC activities align with Info Sec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.

Continuous Improvement:
Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.

Knowledge Management:
Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity.

Required

Skills and Abilities

Experience:

5+ years supporting end-user devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.
5+ years of experience with Microsoft Windows OS and Mac OS1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.

Technical Expertise:

Modern Device Management:
Advanced understanding of Intune or other MDMs (SCCM, SCCM, JAMF, etc.)Deployment

Experience:

Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.

Scripting & Automation:
Experience in Power Shell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.

OS Lifecycle & Support:
Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring Experience implementing video conferencing and AV solutions

Access Management:

Experience with Azure Active Directory (Entra ), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.Endpoint Security:
Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), Bit Locker encryption, and vulnerability remediation.

Compliance:
Ability to translate Info Sec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).Experience in Service Now or ITSM ITIL based ticketing system.

Soft Skills:

Exceptional interpersonal, verbal, and written communication skills.

Proven analytical and problem-solving skills.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to build strong, trusting relationships with technical and non-technical staff.

A…