Director of Technology

Director of Technology Support

Keller ISD Technology - Fort Worth, Texas (Open in Google Maps)

Job : 5738805 Final date to receive applications: Posted until filled Posted: May 26, 2026 5:00 AM (UTC)
Starting Date: Immediately

Job Title: Director Wage/Hour: (not stated)
Job Role: Technology Support Funding Source: (not listed)
Pay Grade: AD7 Department/School: Technology Function: Technology Reports to: Chief Technology Officer HR Date Approved: October 2024 HR Date Revised: May 2026

SUMMARY:

The Director of Technology Support provides strategic leadership and day‑to‑day management of technology support operations for Keller ISD. This position oversees Help Desk, Field Services, and Asset Management functions, ensuring reliable, responsive, and student‑centered technology support across all K‑12 campuses and district facilities. The Director partners with campus administrators, instructional technology staff, and district leadership to align support services with instructional goals and operational needs of a dynamic K‑12 learning environment.

This job reports to the Chief Technology Officer (CTO).

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently to support and contribute to high student achievement.
• Provide program support and service delivery; communicate effectively within and across teams, and participate in cross‑functional work groups.
• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

• Lead, supervise, and develop Help Desk, Field Services, and Asset Inventory/Deployment personnel, fostering a high‑performance, student‑focused support culture.
• Set clear performance expectations, conduct regular evaluations, and implement professional development plans aligned to individual and departmental goals.
• Perform personnel functions including recruiting, interviewing, onboarding, and, when necessary, disciplinary and recommendation/termination processes.
• Manage workflow, scheduling, and staffing coverage across all support areas to ensure consistent and equitable service to all K‑12 campuses.

• Oversee the design, configuration, maintenance, and continuous improvement of the district's Help Desk ticketing system to optimize support workflows and reporting.
• Establish and enforce service level agreements (SLAs) and escalation procedures to ensure timely, accurate resolution of technology issues.
• Develop daily, weekly, and monthly productivity and performance reports for Help Desk and Field Services, presenting key metrics to the CTO.
• Proactively visit campuses and engage with building staff to gather feedback, address recurring issues, and strengthen relationships between Technology and instructional teams.
• Effectively elevate complex work orders, coordinating with infrastructure, networking, and application teams to ensure consistent resolution throughout the Technology Department.

• Collaborate with Instructional Technology staff to ensure support operations align with current and emerging ed‑tech initiatives, including 1:1 device programs, LMS platforms, and classroom technology deployments.
• Support the integration and maintenance of K‑12 educational platforms (Google Workspace for Education, Microsoft 365, Canvas, classroom AV systems) and coordinate troubleshooting resources for campus instructional staff.
• Partner with curriculum and instructional coaches to understand technology needs tied to academic programs and provide proactive support during high‑stakes instructional periods (state testing, end‑of‑year transitions, new program rollouts).
• Ensure help desk staff are trained in the…