Engineer​/Sr Engineer, IT Site Reliability

Why you’ll love this job

• This job is a member of the Information Technology Team within the Supply Chain Division
• Responsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects

• Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
• Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
• Manage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs) and administer SQL Server instances for backups, restores, data purges, and failovers
• Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
• Implement and improve on continuous integration / continuous deployment automation using Dev Ops tools
• Facilitate incident management, post‑incident reviews, and remediation tasks to reduce the frequency and severity of incidents

• 4 years of experience in software engineering, SRE or performance engineering role
• 2 years of experience in Azure cloud architecture, networking, security and administration
• Expertise in Terraform and CI/CD tools like Jenkins and Git Hub
• Experience with Event Hub client configuration and monitoring
• Experience with SQL Server and Mongo databases
• Hands‑on expertise with monitoring and logging tools such as Dyna Trace, Mezmo, Log Insight, Thousand Eyes, etc.
• Knowledge of Kubernetes and Kafka is a plus

• Airline Industry experience
• Previous automated warehouse/supply chain experience

• Excellent communication and teamwork abilities

• Travel Perks: reach 365 destinations on more than 6,800 daily flights across a global network
• Health Benefits:
  
  access to health, dental, prescription, vision benefits, virtual doctor visits, flexible spending accounts and more
• Wellness Programs: tools, resources and support to maintain well‑being
• 401(k) Program: available upon hire with employer contributions after one year, depending on workgroup
• Additional Benefits:
  Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.