User Support Specialist
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-06-19
Listing for:
Alfred Benesch & Company
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IT User Support Specialist
Benesch is a multi‑disciplined planning, engineering, and professional services firm that designs infrastructure across the country.
OverviewThe IT User Support Specialist provides day‑to‑day technical support to employees at 45+ U.S. locations, delivering issue resolution, onboarding/offboarding support, and infrastructure maintenance.
LocationHybrid schedule or full‑time at any Benesch office.
Your Impact and Responsibilities- Provide user support via phone or ITSM system, troubleshooting hardware, software, login and MFA issues.
- Escalate complex infrastructure problems to appropriate teams.
- Travel (10‑20%) to offices for hardware deployment and upgrades.
- Support home‑office infrastructure needs.
- Perform remote troubleshooting using diagnostic tools and monitoring platform.
- Collaborate with Software Support for license tracking and updates.
- Partner with Infrastructure group on unresolved issues and projects.
- Assist with onboarding and training of new staff in IT systems.
- Document technical solutions.
- B.S. degree in Computer Science, Information Systems or related field.
- Minimum two years of hardware and software support experience.
- Minimum two years of Office 365/Teams experience.
- Experience in tier 1 help‑desk support and familiarity with Windows OS.
- Strong prioritization, multi‑tasking, problem‑solving, and written communication skills.
- Basic networking and connectivity troubleshooting knowledge.
- Experience with Tanium and PDQ is a plus.
Health, dental and vision insurance; company‑paid life, short‑term and long‑term disability; 401(k) with profit‑sharing; paid time off, parental leave; wellness programs.
Equal OpportunityBenesch is an equal‑opportunity employer committed to compliance with all applicable non‑discrimination laws.
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