Systems Technician

Requisition Number: 104716

Job Description

Title:

Systems Technician (End User Compute)

Location:

Fort Worth, TX (Onsite)

Salary: 25-27/hour

As a Systems Technician on the End User Compute team, you will participate in engineering efforts to provide secure and highly available end‑user services and devices. Your role is a blend of high‑impact project participation and hands‑on systems support. Whether you are troubleshooting complex issues, deploying technology, or helping teammates, your goal is to ensure a seamless and secure experience for every user.

You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.

• In‑Person and Remote Support - Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally.

• Device Lifecycle Management:
  Evaluate, define, and enforce global standards for end‑user hardware and software, ensuring a high‑performance and ergonomic fleet.

• Deployment Architecture:
  Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero‑touch" user experience.

• Modern Workspace Innovation:
  Support, maintain, and optimize next‑generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce.

• Infrastructure Oversight:
  Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.

• Asset Governance:
  Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.

• Security & Compliance:
  Ensure all EUC activities align with Info Sec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.

• Continuous Improvement:
  Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.

• Knowledge Management:
  Reference and maintain comprehensive technical documentation for new and existing solutions.

• Experience:

• 2-3 years supporting end‑user devices and users in a large‑scale (e.g., 5,000+ users) enterprise environment.

• 2-3 years of experience with Microsoft Windows OS and Mac OS.

• Experience with Microsoft Intune and working in a global (multi-country) environment.

• Technical Expertise:

• Modern Device Management:
  Understanding of Intune or other MDMs (SCCM, JAMF, etc.).

• Deployment
  
  Experience:
  
  Understanding of Windows Autopilot, Apple Business Manager, and Zero‑Touch Provisioning.

• OS Lifecycle & Support:
  Understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring.

• Experience implementing video conferencing and AV solutions.

• Access Management:
  Experience with Azure Active Directory (Entra ), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.

• Endpoint Security:
  Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), Bit Locker encryption, and vulnerability remediation.

• Compliance:
  Ability to translate Info Sec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).

• Experience in Service Now or ITSM ITIL based ticketing system.

• Soft Skills:

• Exceptional interpersonal, verbal, and written communication skills.

• Proven analytical and problem‑solving skills.

• Ability to effectively prioritize and execute tasks in a high‑pressure environment.

• Ability to build strong, trusting relationships with technical and non‑technical staff.

• A self‑starter, highly motivated, and naturally curious, with a customer‑centric mindset.

• Education:
  
  Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.

• Microsoft 365 Certified:
  Endpoint Administrator Associate (MD‑102).

• ITIL Foundation v4 (for process and framework alignment).