VP, Information Technology

Vice President Of Information Technology

Ship Monk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions all with a merchant-first mindset.

Ship Monk is seeking a Vice President of Information Technology to serve as a senior member of our technology leadership team and own the full IT function across our global fulfillment network. This is a strategic, executive-level role with broad accountability spanning enterprise infrastructure strategy, multi-site IT operations, cybersecurity posture, digital workplace enablement, and the IT investment roadmap. The VP, IT will partner directly with the CTO, CSCO, and other executive stakeholders to ensure that technology infrastructure is a competitive differentiator, not a constraint, as Ship Monk continues to scale.

This is not a steady-state leadership role. Ship Monk is growing rapidly and the VP, IT is expected to raise the maturity ceiling of the entire IT organization transforming how we operate, invest, and deliver infrastructure  right candidate has already done this. They have built functions, not just managed them.

The IT function is the operational backbone of Ship Monk's fulfillment centers and corporate offices. It is accountable for network infrastructure, end-user computing, IT service delivery, cybersecurity governance, asset lifecycle management, and vendor relationships across all sites. Reporting to the CTO, the VP of IT will lead a multi-disciplinary organization including IT Infrastructure Engineers, IT Support Specialists, IT Automation Engineers, and Network Engineers.

The VP will be expected to define the organizational model, set the talent strategy, and personally elevate the function from a reactive support org to a proactive, engineering-forward infrastructure team.

• Define the vision, structure, and operating model for a high-performing global IT organization setting clear roles, career paths, performance standards, and accountability frameworks that attract and retain top-tier talent.
• Serve as the IT voice in executive and cross-functional discussions, translating infrastructure capabilities and constraints into language and decisions that drive business outcomes.
• Build a culture of engineering rigor, documentation discipline, and operational ownership so that the function is resilient, scalable, and not dependent on any individual.
• Assess current organizational capabilities against the demands of a rapidly growing business; develop and execute a multi-year talent and capability roadmap that stays ahead of business needs.
• Establish the staffing and coverage model including on-site IT support at each fulfillment centerand a repeatable framework for scaling that model to new sites.

• Own the multi-year technology roadmap for network infrastructure, end-user computing, cloud connectivity, and operational technology (OT) across all Ship Monk sites.
• Define and enforce enterprise architecture standards, reference designs, and security baselines for LAN, WAN, SD-WAN, Wi-Fi, firewalls, VPN, and edge infrastructure in high-throughput warehouse and office environments.
• Lead infrastructure planning for site expansions, greenfield fulfillment center buildouts, and M&A integration events building the playbook that makes each successive rollout faster and more predictable.
• Evaluate emerging infrastructure technologies (SD-WAN, SASE, private 5G, IoT, edge compute) for applicability to Ship Monk's operational environment and drive adoption where there is clear business value.
• Ensure infrastructure architecture supports the performance and availability requirements of Ship Monk's systems, and real-time operational workflows.

• Own Ship Monk's cybersecurity strategy and risk posture at the infrastructure and endpoint level including network segmentation, access control, endpoint protection, vulnerability management, and incident response readiness.
• Develop and maintain IT risk and compliance frameworks aligned with applicable regulations, customer requirements, and industry best practices (SOC 2, ISO 27001, or equivalent).
• Partner with the broader Technology leadership team to ensure cybersecurity considerations are embedded in product and platform architecture decisions, not bolted on.
• Lead IT business continuity and disaster recovery planning, ensuring Ship Monk can maintain or rapidly restore operations across all sites in the event of infrastructure failure or a security event.
• Establish a security awareness and governance program that extends accountability for cyber hygiene across the…