Technical Support

Responsibilities

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Supports calls from merchants by opening, notating and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve problems. Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems and with programmers to explain errors, resolve or recommend modifications to correct problems.

• HS/GED
• Some experience with technical or customer service, or related support experience
• Experience with Microsoft Office Suite or related software
• Must be 18 years of age or older

• 2 years of experience with technical or customer service, or related support experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and non‑technical employees and customers
• Strong analytical and problem‑solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑Matched Retirement Plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to