Service Designer | London Job Fort Worth area,Texas USA,IT/Tech

Service Designer

Responsibilities and experience

Understanding and articulating clearly how services need to change from a user-centred, system, and business perspective

Plan and execute system mapping, customer journeys, scenarios and service specifications of users and defining how and what organizations need to so that they deliver services more effectively

Working closely with user researchers to define and communicate people's needs

Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.

Collaborate with product owners and leaders to drive product strategy and the development roadmap

Identifying how organizations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems

Setting future visions for products and services that inspire and meet the needs of customers

Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback

Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive in their environment

Designing with technologists and developers to take a service live

Facilitate workshops with diverse groups of clients and stakeholders.

Measuring and evaluation

Defining key metrics and measurements for organizations to evaluate their impact, supporting them to use this data to iterate what they deliver

Evaluating the cost of a service delivery

Designing organizations and propositions

Co-designing with our clients and communities to design new service models and value propositions, defining how organizations can re-organize themselves to deliver products and/or services

Taking research into actionable insights and communicating this in a succinct and human-centred way to stakeholders

Working with researchers and analysts to define unmet needs of people who may not use services, and defining how organizations can independently or collaboratively meet these needs

Analysing and directing on how organizations need to change to deliver more effective services

Coaching and supporting organizations

Supporting teams and organizations to develop the cultural conditions, practices, and rituals to design user-centred services

Teaching organizations how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organization

Teamwork and daily practice

Keeping our projects on time and budget and reporting to our project directors and Head of Delivery

Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work

Providing input and critical thought at our show and tells and design crits

Supporting the development of Snook's internal processes and tools

Bring an optimistic and entrepreneurial mindset to our work, supporting directors to spot and enable new opportunities in the world

Having confidence and experience in the end-to-end journey of a project, from navigating sales through to end delivery

Having confidence in agile practice and language related to the design process

Job Identification 14036

Posting Date 05/18/2022, 02:48 PM

Degree Level Bachelor's Degree

Job Schedule Full time

Job Shift Day

Locations 8508 Safrron dr. Fort Worth, TX 76123, London, UK, GB