User Experience Researcher & Designer

User Experience Researcher & Designer – Fort Worth, Texas (Contract)

LRS Consulting Services is seeking a User Experience Researcher & Designer for an opportunity with our client in Fort Worth, Texas.

Our goal in Marketing is to effectively communicate what makes the company unique to the market we serve so that prospective clients will choose our company as their first choice for planning their financial security. The User Experience Researcher & Designer will be a key member of the Experience Design and broader Marketing team.

In this role, you will create understanding and empathy around user needs, both stated and unstated, for the company, including designers, product managers, developers, and management. You will conduct primary research, exploring the behaviors and motivations of our users through methods such as field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them, along with research, to stakeholders.

A key metric for success will be the ability to influence stakeholders.

• Executes design and/or research efforts, gathers insights, and produces UX deliverables + mentors others
• Elevates and improves our UX maturity on the teams you support
• Understanding and influencing stakeholders and agile teams to improve the user experience
• Assists with quantitative and qualitative studies, including consulting on study objectives, creating project plans, survey creation and pretesting, managing contractors, leading analysis, and delivering final reports
• Assists in facilitating workshops
• Evangelizes the importance of user research & design in all phases of software development, from concept to release
• Assists in communicating with all of the company’s wants and needs of the client
• Collaborates with business stakeholders, IT, other researchers, marketing, and design leaders to ensure research translates into business impact
• Assists with strategizing research into end-to-end client journeys
• Works closely with UX and data teams and uses research methodologies to discover, learn, and validate needs within various market opportunities
• Creates & validates new designs through ad-hoc or formalized user feedback sessions with internal users or clients
• Mentors researchers/designers

• A Degree in related studies (Human Computer Interaction, Human Factors, Data Science, Interaction Design, Cognitive Science, Psychology, etc.) or equivalent real-world experience
• 4-7 years in a UX related role doing research and design
• Experience managing qualitative and quantitative research projects, including multi-phase, multi-mode projects
• Ability to do design work in tools such as Figma (the primary one we use)
• Familiarity with current and emerging KPIs, benchmarks and success metrics (Net Promoter Score, Customer Satisfaction Scores, Customer Effort Score, System Usability Score, etc.)
• Experience with survey and measurement tools (e.g., Qualtrics, )
• Experience turning insights into action, with the ability to tell a compelling story about the wants and needs of our clients

• A passion for leading and career growth
• Caring and compassion for others, including a commitment to psychological safety
• Comfortable communicating with and influencing leaders at all levels
• Promoting UX maturity and advocating for its value within the organization
• Knowledge of UX trends
• Genuine passion for problem‑solving, comfortable with ambiguity, and creative in rising to challenges
• Comfortable working closely with enthusiastic researchers, designers, product owners, scrum masters, technologists, marketers, and data scientists to drive our customer experience vision
• Collaborative approach to projects, continually holding the user perspective while balancing diverse stakeholder objectives

The base range for this contract position is $50 – $70 per hour, depending on experience; pay ranges are determined by role, level, and location.

In some cases, LRS Consulting uses generative artificial intelligence (AI) in support of our hiring processes. LRS takes steps to ensure…