Planner​/Sr Planner, Sales Product

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This role is part of the Global Sales organization within the Contract & Deal Management Tools team, where you'll help shape the technology that enables our commercial teams to create, negotiate, and execute complex customer agreements. Working closely with business and technology partners, you'll lead the implementation and enhancement of strategic tools that support deal design, contract lifecycle management, and sales process transformation.

You’ll play a key role in delivering innovative solutions that improve the experience of our internal customers and drive business growth.

• Act as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established time frames
• Analyze and gather business requirements for multiple corporate initiatives simultaneously
• Prioritize requirements (user stories), provide risk analysis, and provide project documentation in Visio, Excel, and Power Point
• Work closely with stakeholders to ensure reasonable timelines are set, review and approve product design, coordinate quality assurance, review and prioritise defects, provide approval and sign off of builds, and oversee implementations
• Perform user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
• Coordinate demos to stakeholders (all levels of management)
• Critically analyze and evaluate information gathered from multiple sources to create documentation
• Conduct requirement and test plan reviews and ensure requirements and test documentation are approved in accordance with audit standards
• Understand expectations that were set with the business unit(s)
• Create end user training documents and materials, support internal and external users by answering inquiries via email and provide training as needed
• Create PowerBI reports and CRM dashboard views for end users

• Bachelor’s degree in information Technology, Computer Science, MIS or any Engineering field
• 3 years or more in project management, improving customer satisfaction

• Experience with project and technical defect tracking tools such as Rally

• Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
• Skilled at driving organizational change through the integration of people, process, and technology
• Demonstrated expertise in any CLM or CPQ platform such as Conga or Pros
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
• Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits:
  Other great benefits include…