Controls Service Tech II

Position Summary

Reporting to the Service Manager, the Controls Service Tech II provides troubleshooting, diagnostics and service activities on existing building automation systems under T&M service requests, planned service agreements, or small service projects.

• Independently performs troubleshooting, diagnostics and repairs on building automation systems.
• Review and modify job‑specific programming for various systems; installs, reviews, and modifies project databases, workstation builds, and graphics.
• Troubleshoot and resolve routine inconsistencies in the functions or sequence of operations; resolve minor systems issues.
• Update and configure PC workstations, user interfaces, data servers, IP networking devices, routers, switches, mass‑storage devices, and hubs.
• Diagnose and resolve routine network issues.
• Independently coordinate network drops, IP address setup, and deployment of monitoring tools with the customer's IT Department personnel.
• Work with equipment vendors to coordinate communication protocols, encryption, and database requirements for integration to resolve customer system technical issues.
• Independently work with building owners and managers to demonstrate system operation, verify consistency, assure customer acceptance, and train customers on system operations.
• Complete and submit routine service work orders and written reports to provide service documentation to customers.

• 2–4 years experience in building automation or controls service.
• 2–4 years experience working with IT networks, building controls, or building mechanical systems.
• Working knowledge of IP networking and BAS communications.
• Experience modifying control programs and graphics within established standards.
• Ability to work independently on most service calls.
• Strong customer service and communication skills.
• Valid driver’s license with acceptable driving record.
• Must pass required background and pre‑employment screening.

• Associate’s degree or equivalent preferred.
• Familiarity with Niagara‑based systems or similar open‑platform controls.
• Experience supporting system upgrades and controller replacements.
• Exposure to integrations between BAS and mechanical equipment.
• Technical certifications or manufacturer training related to controls systems.

• Competitive compensation aligned with experience level.
• Health, dental, and vision insurance.
• Paid employee‑only medical coverage.
• 401(k) with company match.
• Paid time off and holiday pay.