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SaaS Product Support Engineer: Escalations & Solutions
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-29
Listing for:
Dutchie
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Dutchie is seeking an entry-level Product Support professional to resolve complex technical issues in a SaaS environment, acting as the Voice of the Customer for Product and Engineering. This role offers pathways into the PSE career track and opportunities to deepen technical skills and product expertise.
You'll collaborate with Support, Engineering, and Product to reduce escalations and improve self-service resources, with a strong emphasis on communication and documentation quality.
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