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SaaS Product Support Engineer: Escalations & Solutions

Job in Fort Worth, Tarrant County, Texas, 76102, USA
Listing for: Dutchie
Full Time position
Listed on 2026-07-29
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 56000 - 74000 USD Yearly USD 56000.00 74000.00 YEAR
Job Description & How to Apply Below

Dutchie is seeking an entry-level Product Support professional to resolve complex technical issues in a SaaS environment, acting as the Voice of the Customer for Product and Engineering. This role offers pathways into the PSE career track and opportunities to deepen technical skills and product expertise.

You'll collaborate with Support, Engineering, and Product to reduce escalations and improve self-service resources, with a strong emphasis on communication and documentation quality.

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